Terms and Conditions

Welcome to MOTHERSTIFFIN.com (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, and related services (collectively, the “Platform”).
By using MOTHERSTIFFIN.com, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Definitions

    • “User,” “You,” or “Your” refers to anyone accessing or using our platform, including customers, restaurant partners, and delivery agents.

    • “Vendor” or “Restaurant Partner” refers to any restaurant, café, or food outlet listed on MOTHERSTIFFIN.com.

    • “Delivery Partner” refers to individuals or companies responsible for delivering orders.

    • “Order” means a request placed by a user for food or beverages via MOTHERSTIFFIN.com.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract under applicable law to use our services.
By registering on the platform, you represent and warrant that you meet these requirements.

3. Account Registration

    • You may need to create an account to place orders or access certain features.

    • You are responsible for maintaining the confidentiality of your login details.

    • You agree to provide accurate, current, and complete information.

    • MOTHERSTIFFIN.com reserves the right to suspend or terminate accounts for fraudulent or misleading activity.

4. Services Offered

MOTHERSTIFFIN.com is an online food ordering and delivery platform that connects users with restaurants and delivery partners.
We facilitate the ordering and delivery process but do not prepare or manufacture food ourselves.

5. Ordering and Payment

    • Orders can be placed through our website or app.

    • Prices listed include applicable taxes unless stated otherwise.

    • Payment options include credit/debit cards, UPI, wallets, or cash on delivery (where available).

    • Once an order is confirmed, it cannot be canceled unless the restaurant agrees or the order is not accepted within a reasonable time.

    • MOTHERSTIFFIN.com reserves the right to refuse or cancel any order in case of unavailability, pricing errors, or suspicious transactions.

6. Delivery Policy

    • Delivery times are estimates and may vary due to traffic, weather, or restaurant preparation time.

    • You must be available at the delivery location to receive the order.

    • In case of failed delivery (wrong address, unavailability, etc.), the order amount may not be refunded.

    • MOTHERSTIFFIN.com and its delivery partners strive to ensure timely delivery but are not liable for delays beyond reasonable control.

7. Cancellation and Refund Policy

    • Orders can be canceled before confirmation by the restaurant.

    • If canceled after confirmation, refund eligibility depends on the restaurant’s policy.

    • Refunds (if applicable) will be processed to the original payment method within 5–7 business days.

    • In case of order errors, missing items, or quality concerns, users should contact MOTHERSTIFFIN.com support immediately.

8. Restaurant and Vendor Responsibilities

    • Restaurants are solely responsible for food quality, hygiene, packaging, and compliance with FSSAI and local health regulations.

    • MOTHERSTIFFIN.com acts only as an intermediary and is not liable for the food’s quality, safety, or compliance.

9. User Conduct

You agree not to:

    • Misuse or hack the platform.

    • Post false reviews or defamatory content.

    • Violate intellectual property rights.

    • Use the platform for illegal or unauthorized purposes.

MOTHERSTIFFIN.com reserves the right to suspend or terminate access for violations.

10. Intellectual Property

All content on the website—including logos, designs, graphics, software, and text—is the property of MOTHERSTIFFIN.com or its licensors.
You may not reproduce, distribute, or modify any content without written consent.

11. Third-Party Services

MOTHERSTIFFIN.com may use third-party payment gateways, logistics providers, and APIs.
We are not responsible for any errors, losses, or breaches caused by third-party systems.

12. Limitation of Liability

To the maximum extent permitted by law, MOTHERSTIFFIN.com shall not be liable for:

    • Any indirect, incidental, or consequential damages;

    • Delays or delivery failures beyond our control;

    • Any loss of data, revenue, or goodwill.

Our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless MOTHERSTIFFIN.com, its employees, affiliates, and partners from any claims, damages, or losses arising from your misuse of the platform or violation of these Terms.

14. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and handle your personal information.

15. Termination

MOTHERSTIFFIN.com may suspend or terminate your account without notice if:

    • You breach these Terms;

    • We are required to do so by law;

    • Fraudulent or abusive activity is detected.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the District Courts, Kurukshetra.

17. Updates to Terms

MOTHERSTIFFIN.com may update these Terms from time to time. Continued use of the platform after any modification constitutes your acceptance of the updated Terms.

18. Contact Us

For any questions, concerns, or complaints regarding these Terms, please contact:

MOTHERSTIFFIN.com
Email: support@motherstiffin.com
Website: https://www.motherstiffin.com

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