Refund and Return Policy

At MOTHERSTIFFIN.com, we aim to provide a smooth, reliable, and satisfying food ordering experience.
Since we deal with perishable food items, our refund and return policy differs from standard eCommerce stores.
Please read this policy carefully before placing an order.

1. Scope

This policy applies to:

Orders placed directly through MOTHERSTIFFIN.com (the platform)

Orders fulfilled by restaurant vendors or delivery partners registered on our marketplace

2. No Return Policy

Due to the perishable and custom-prepared nature of food products:

We do not accept returns of food items once delivered.

Orders once prepared or dispatched cannot be returned or reshipped for hygiene and safety reasons.

3. Refund Eligibility

Refunds are considered only under the following circumstances:

a. Order Not Delivered

If the order was accepted but not delivered due to non-availability of delivery partners or restaurant closure.

If payment was deducted but the order was not confirmed.

Resolution:
Full refund to the original payment method within 5–7 business days.

b. Wrong or Missing Items

If the delivered order contains incorrect or missing items compared to what was ordered.

Must be reported within 1 hour of delivery through the “Help” or “Support” section on MOTHERSTIFFIN.com, with order ID and photo evidence.

Resolution:
Partial or full refund, or a replacement (if agreed by the vendor).

c. Poor Quality or Spoiled Food

If the food is stale, spoiled, contaminated, or unfit for consumption.

Users must raise a complaint within 1 hour of delivery with photo/video proof.

Resolution:
Refund or credit may be issued after verification with the restaurant partner.

d. Payment Issues

If the payment is debited but the order is not confirmed due to a system or gateway error.

Resolution:
Full refund initiated automatically within 3–5 business days.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

Change of mind after placing the order.

Incorrect address or unavailability of the customer at delivery time.

Delays due to traffic, weather, or unforeseen conditions.

Dissatisfaction based on taste preferences or portion size.

Items not matching the image shown on the website (for representational purposes only).

5. Refund Process

Refunds are processed to the original payment method (Credit/Debit Card, UPI, Wallet, etc.).

Processing time may vary depending on your payment provider.

Refunds approved by the restaurant or MOTHERSTIFFIN.com will be communicated via email or SMS.

6. Multi-Vendor Marketplace Clause (For Restaurants/Vendors)

Vendors are responsible for ensuring order accuracy, hygiene, and compliance with FSSAI standards.

MOTHERSTIFFIN.com reserves the right to deduct or hold vendor payouts to process verified customer refunds.

In case of disputes, MOTHERSTIFFIN.com’s decision shall be final and binding.

7. Contact Us

If you have any issues related to refunds, payments, or order disputes, please contact our customer support team:

MOTHERSTIFFIN.com Support Team
📧 Email: support@motherstiffin.com
🌐 Website: https://www.motherstiffin.com
⏰ Support Hours: 9:00 AM – 10:00 PM, Monday to Sunday

8. Policy Updates

MOTHERSTIFFIN.com reserves the right to modify or update this Refund and Return Policy at any time.
All updates will be reflected on this page with the “Last Updated” date.